All Systems Operational
Uptime over the past 90 days. View historical uptime.
MPmail ? Operational
MPexchange ? Operational
Datto / Autotask Workplace Operational
MParchive Operational
MPAV Operational
MPweb Operational
Backup365 ? Operational
CloudAlly Operational
Microsoft 365 Operational
Service Desk & Support Systems Operational
Service & Feature updates ? Operational
Converge ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
MPexchange service not connecting
Resolved - All MPexchange services should be operating normally. With the disconnect, you may need to confirm, or possibly reset, then re-enter your email password.

If you do have further issues, please contact support on 1300657500, or via email to support@manageprotect.com. We also have a chat service at https://converge.mp/
Jul 22, 09:40 AEST
Monitoring - CrowdStrike has identified, isolated, and deployed a fix for the issue. As a result, more and more of the MPexchange systems and services are returning to their normal state. Like all impacted organizations, we are working diligently to fully restore all our services. We will continue to keep you updated until the impact from the CrowdStrike incident is fully resolved.

Some Account Administrators may continue to experience issues with log in to Control Panels. Some users may continue to experience degraded performance connecting to services.

Thank you for your continued patience and understanding.
Jul 20, 09:06 AEST
Update - CrowdStrike has identified, isolated, and deployed a fix for the issue. Like all impacted organisations, we are now working to restore all our services. While most of our services are operational, some MPexchange services remain affected, and our teams are working tirelessly to resolve this as quickly as possible. We will keep you informed as we have more updates. Thank you for your continued patience and understanding.
Jul 19, 23:01 AEST
Update - A reminder that MPexchange customers are able to continue accessing their email through their Message Continuity service —- and view emails through https://mpmail.com.au . Please contact our support team if you require assistance with this on 1300657500 [AU] / 0800 141 481 [NZ]
Jul 19, 22:42 AEST
Update - We believe the root cause is a major worldwide tech outage, believed to have been caused by a flawed anti-viral update from US cyber security company CrowdStrike. The issues have impacted the some of the biggest companies around the world, including banks, IT companies and even airports, leading to some flights being grounded.
It is understood a flawed update was rolled out globally, shutting companies out of access to computers.
Jul 19, 16:52 AEST
Update - We are continuing to investigate this issue.
Jul 19, 16:50 AEST
Update - We are continuing to investigate the issue. Emails are still being delivered to the MPexchange servers, and are being accepted, and will be available as soon as the connection issues are resolved.
We apologise for the inconvenience. Unfortunately we are unable to give an ETA for resolution as the root issue is still being determined.
We will be posting updates as information becomes available.
Jul 19, 15:53 AEST
Investigating - The MPexchange service is reporting login errors from Outlook, and also generating an error from the webmail page. We are investigating the cause as a matter of urgency.
Jul 19, 15:14 AEST
Jul 21, 2024

No incidents reported.

Jul 20, 2024
MPexchange billing issue
Resolved - This incident has been resolved.
Jul 20, 09:11 AEST
Identified - Due to the change of API for MPexchange billing, the source for billing quantities was changed in our billing process. Unfortunately, as MPEXD is a “bundle” of MPmail, Dropsuite and hosted exchange the “bundle roll-up” component didn’t run on the final billing run resulting in the quantities not updating correctly.

We will be issuing credit notes to all accounts impacted on Monday. We will also partially refund all credit cards that have already been transacted. Connectwise Integration will have the correct data in place as of today. We apologise for any inconvenience or re-work we have caused.
Jul 6, 12:56 AEST
Investigating - Hello, invoices have been sent however we have noticed an anomoly where it appears some MPexchange customers have been billed an extra mailbox for their Dropsuite Mailbox Backup service. We are working to resolve this, and will advise later this morning / early this afternoon. We sincerely apologise for any inconvenience caused.
Jul 5, 10:28 AEST
Manage Protect Invoice run delayed to the 4th of July 2024
Resolved - The invoice run has been processed.
Jul 20, 09:11 AEST
Identified - Hello, invoices have been sent however we have noticed an anomoly where it appears some MPexchange customers have been billed an extra mailbox for their Dropsuite Mailbox Backup service. We are working to resolve this, and will advise later this morning / early this afternoon. We sincerely apologise for any inconvenience caused.
Jul 5, 10:12 AEST
Investigating - Hello, unfortunately the Manage Protect monthly billing run has been delayed this month and is expected to go out on the 4th of July 2024. This is due to the deprecation of one of our technology partners billing API and subsequent delay of billing information being received. We are aiming to have this resolved for next month, and apologise for any inconvenience caused to our partners.
Jul 3, 14:44 AEST
Microsoft Provisioning Issue
Resolved - This incident has been resolved.
Jul 20, 09:10 AEST
Monitoring - We have been advised that the provisioning issue with Microsoft has been resolved, and we have tested and found that our provisioning has been successful.
We advise if provisioning licenses to confirm that they have propagated to the Microsoft tenancy in case of residual issues.
Jul 19, 13:50 AEST
Investigating - Due to an issue on Microsoft's end, we are unable to provisioning or modify any new or existing subscriptions.

We are currently working with the Microsoft team to resolve this issue and will keep you all updated.
Jul 19, 11:09 AEST
Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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