Update - Latest update from Microsoft: Microsoft is adjusting, redistributing and selectively blocking traffic to stabilise its servers. These changes have brought partial recovery in some regions, but the recovery isn't lasting. Microsoft is now looking at further steps to stabilise its infrastructure. Its next update is due by 4:00 pm AEDT.
What's still working:
- Teams calls, meetings, group chats and standard channel messages are largely working.
- Files stored in SharePoint Online and OneDrive can still be opened.
What's affected:
- Email: Outlook (desktop, web and mobile) may not connect to mailboxes, and email delivery may be delayed.
- Links in emails and Teams: links protected by Safe Links may fail to open when clicked. Try again later rather than clicking repeatedly.
- Teams: calendar features may fail, including scheduling, invites, viewing and editing meetings. Creating Live or Virtual events, adding or syncing contacts, and creating or deleting private and shared channels may also fail.
- Copilot: Copilot Chat may not load or respond, and may not be able to use your email, calendar or files.
- Intune: device enrolment, device check-in and compliance policies may be intermittently affected.
- Planner and To Do: may not load, or tasks may fail to save.
- Microsoft 365 apps: recently used files may not show.
- Microsoft 365 Education: Assignments, Reading Progress and Speaker Progress may be affected.
- Admin portals: some pages in the Microsoft 365 admin centre, Defender portal, Purview portal and Microsoft 365 Apps admin centre may not load.
- Purview: Data Loss Prevention, sensitivity labels and auto-labelling, Communication Compliance, data classification, audit searches and eDiscovery search and export are affected. Users may be unable to open or create protected content.
- Power BI and Microsoft Fabric: exporting, updating or opening reports with sensitivity labels may fail. If your organisation's data protection policies allow it, removing the sensitivity label from the item lets you complete the task.
- Microsoft Graph: requests for mail, calendar or contacts data may time out. Managing Teams, channels, membership and apps, and sending activity notifications through Graph may also fail.
- Universal Print: print jobs and admin features may fail.
- Windows 365: users may be unable to connect to Cloud PCs if your tenant uses Microsoft Purview Customer Key for Windows 365.
For IT administrators, Defender for Office 365 is also affected:
- Safe Attachments, protection and submission policies may fail.
- Quarantine, Threat Explorer and email remediation events may not load, and releasing items from quarantine may fail.
- Tenant Allow/Block List changes, message traces, reporting, role-based access changes and outbound protection may be delayed.
As service returns, Outlook and other apps should reconnect on their own. You don't need to reinstall or reconfigure anything. Until email is back, use Teams chat or call people directly for anything urgent.
For live status, check Microsoft's service health page:
https://status.cloud.microsoft/
MPmail customers: keep email running with Message Continuity
If your domain uses MPmail and the Message Continuity service is enabled, your users can keep sending and receiving email while Microsoft 365 is down.
- Webmail: log in at https://webmailer.hornetsecurity.com/ with your email address and MPmail password.
- Mobile devices and other mail apps can connect using IMAP or POP. Settings are in the guide below.
- When Microsoft 365 recovers, email received during the outage is delivered to your normal mailbox. Emails deleted in continuity webmail are not delivered.
If Message Continuity isn't enabled yet, you can turn it on now in the MPmail portal (Management > Select Domain > Email > Continuity Service) and activate your users. It takes about 30 minutes to start and only covers email sent or received after it's turned on. With no fix in sight yet, it's worth turning on now if you haven't already.
Setup guide:
https://support.manageprotect.com/en/support/solutions/articles/44001892697-provisioning-mpmail-message-continuity-service-included-in-ultimate-access-
IT administrators: Microsoft is tracking this under incident IDs EX1550543 and MO1550821 in the Microsoft 365 admin centre.
We'll post another update after Microsoft's next update.
Nov 13, 2026 - 15:26 AEDT
What's still working:
- Teams calls, meetings, group chats and standard channel messages are largely working.
- Files stored in SharePoint Online and OneDrive can still be opened.
What's affected:
- Email: Outlook (desktop, web and mobile) may not connect to mailboxes, and email delivery may be delayed.
- Links in emails and Teams: links protected by Safe Links may fail to open when clicked. Try again later rather than clicking repeatedly.
- Teams: calendar features may fail, including scheduling, invites, viewing and editing meetings. Creating Live or Virtual events, adding or syncing contacts, and creating or deleting private and shared channels may also fail.
- Copilot: Copilot Chat may not load or respond, and may not be able to use your email, calendar or files.
- Intune: device enrolment, device check-in and compliance policies may be intermittently affected.
- Planner and To Do: may not load, or tasks may fail to save.
- Microsoft 365 apps: recently used files may not show.
- Microsoft 365 Education: Assignments, Reading Progress and Speaker Progress may be affected.
- Admin portals: some pages in the Microsoft 365 admin centre, Defender portal, Purview portal and Microsoft 365 Apps admin centre may not load.
- Purview: Data Loss Prevention, sensitivity labels and auto-labelling, Communication Compliance, data classification, audit searches and eDiscovery search and export are affected. Users may be unable to open or create protected content.
- Power BI and Microsoft Fabric: exporting, updating or opening reports with sensitivity labels may fail. If your organisation's data protection policies allow it, removing the sensitivity label from the item lets you complete the task.
- Microsoft Graph: requests for mail, calendar or contacts data may time out. Managing Teams, channels, membership and apps, and sending activity notifications through Graph may also fail.
- Universal Print: print jobs and admin features may fail.
- Windows 365: users may be unable to connect to Cloud PCs if your tenant uses Microsoft Purview Customer Key for Windows 365.
For IT administrators, Defender for Office 365 is also affected:
- Safe Attachments, protection and submission policies may fail.
- Quarantine, Threat Explorer and email remediation events may not load, and releasing items from quarantine may fail.
- Tenant Allow/Block List changes, message traces, reporting, role-based access changes and outbound protection may be delayed.
As service returns, Outlook and other apps should reconnect on their own. You don't need to reinstall or reconfigure anything. Until email is back, use Teams chat or call people directly for anything urgent.
For live status, check Microsoft's service health page:
https://status.cloud.microsoft/
MPmail customers: keep email running with Message Continuity
If your domain uses MPmail and the Message Continuity service is enabled, your users can keep sending and receiving email while Microsoft 365 is down.
- Webmail: log in at https://webmailer.hornetsecurity.com/ with your email address and MPmail password.
- Mobile devices and other mail apps can connect using IMAP or POP. Settings are in the guide below.
- When Microsoft 365 recovers, email received during the outage is delivered to your normal mailbox. Emails deleted in continuity webmail are not delivered.
If Message Continuity isn't enabled yet, you can turn it on now in the MPmail portal (Management > Select Domain > Email > Continuity Service) and activate your users. It takes about 30 minutes to start and only covers email sent or received after it's turned on. With no fix in sight yet, it's worth turning on now if you haven't already.
Setup guide:
https://support.manageprotect.com/en/support/solutions/articles/44001892697-provisioning-mpmail-message-continuity-service-included-in-ultimate-access-
IT administrators: Microsoft is tracking this under incident IDs EX1550543 and MO1550821 in the Microsoft 365 admin centre.
We'll post another update after Microsoft's next update.
Nov 13, 2026 - 15:26 AEDT
Update - Update from Microsoft (2:07 pm AEDT): The capacity changes Microsoft applied earlier have not worked as expected. Microsoft is now looking at other ways to increase capacity while traffic remains unevenly balanced. Microsoft hasn't given a time for full recovery yet.
What's still working:
- Teams calls, meetings, group chats and standard channel messages are largely working.
- Files stored in SharePoint Online and OneDrive can still be opened.
What's affected:
- Email: Outlook (desktop, web and mobile) may not connect to mailboxes, and email delivery may be delayed.
- Teams: calendar features may fail, including scheduling, invites, viewing and editing meetings. Creating Live or Virtual events, adding or syncing contacts, and creating or deleting private and shared channels may also fail.
- Copilot: Copilot Chat may not load or respond, and may not be able to use your email, calendar or files.
- Defender for Office 365: Safe Links may not be able to check links in Outlook and Teams.
- Intune: device enrolment, device check-in and compliance policies may be intermittently affected.
- Planner and To Do: may not load, or tasks may fail to save.
- Microsoft 365 apps: recently used files may not show.
- Microsoft 365 Education: Assignments, Reading Progress and Speaker Progress may be affected.
- Admin portals: some pages in the Microsoft 365 admin centre, Defender portal, Purview portal and Microsoft 365 Apps admin centre may not load.
- Purview: Data Loss Prevention, sensitivity labels and auto-labelling, Communication Compliance, data classification, audit searches and eDiscovery search and export are affected. Users may be unable to open or create protected content.
- Power BI and Microsoft Fabric: exporting, updating or opening reports with sensitivity labels may fail. If your organisation's data protection policies allow it, removing the sensitivity label from the item lets you complete the task.
- Microsoft Graph: requests for mail, calendar or contacts data may time out. Managing Teams, channels, membership and apps, and sending activity notifications through Graph may also fail.
- Universal Print: print jobs and admin features may fail.
- Windows 365: users may be unable to connect to Cloud PCs if your tenant uses Microsoft Purview Customer Key for Windows 365.
As service returns, Outlook and other apps should reconnect on their own. You don't need to reinstall or reconfigure anything. Until email is back, use Teams chat or call people directly for anything urgent.
For live status, check Microsoft's service health page:
https://status.cloud.microsoft/
MPmail customers: keep email running with Message Continuity
If your domain uses MPmail and the Message Continuity service is enabled, your users can keep sending and receiving email while Microsoft 365 is down.
- Webmail: log in at https://webmailer.hornetsecurity.com/ with your email address and MPmail password.
- Mobile devices and other mail apps can connect using IMAP or POP. Settings are in the guide below.
- When Microsoft 365 recovers, email received during the outage is delivered to your normal mailbox. Emails deleted in continuity webmail are not delivered.
If Message Continuity isn't enabled yet, you can turn it on now in the MPmail portal (Management > Select Domain > Email > Continuity Service) and activate your users. It takes about 30 minutes to start and only covers email sent or received after it's turned on. With no fix in sight yet, it's worth turning on now if you haven't already.
Setup guide:
https://support.manageprotect.com/en/support/solutions/articles/44001892697-provisioning-mpmail-message-continuity-service-included-in-ultimate-access-
IT administrators: Microsoft is tracking this under incident IDs EX1550543 and MO1550821 in the Microsoft 365 admin centre.
We'll post another update as Microsoft shares more information.
Nov 13, 2026 - 14:39 AEDT
What's still working:
- Teams calls, meetings, group chats and standard channel messages are largely working.
- Files stored in SharePoint Online and OneDrive can still be opened.
What's affected:
- Email: Outlook (desktop, web and mobile) may not connect to mailboxes, and email delivery may be delayed.
- Teams: calendar features may fail, including scheduling, invites, viewing and editing meetings. Creating Live or Virtual events, adding or syncing contacts, and creating or deleting private and shared channels may also fail.
- Copilot: Copilot Chat may not load or respond, and may not be able to use your email, calendar or files.
- Defender for Office 365: Safe Links may not be able to check links in Outlook and Teams.
- Intune: device enrolment, device check-in and compliance policies may be intermittently affected.
- Planner and To Do: may not load, or tasks may fail to save.
- Microsoft 365 apps: recently used files may not show.
- Microsoft 365 Education: Assignments, Reading Progress and Speaker Progress may be affected.
- Admin portals: some pages in the Microsoft 365 admin centre, Defender portal, Purview portal and Microsoft 365 Apps admin centre may not load.
- Purview: Data Loss Prevention, sensitivity labels and auto-labelling, Communication Compliance, data classification, audit searches and eDiscovery search and export are affected. Users may be unable to open or create protected content.
- Power BI and Microsoft Fabric: exporting, updating or opening reports with sensitivity labels may fail. If your organisation's data protection policies allow it, removing the sensitivity label from the item lets you complete the task.
- Microsoft Graph: requests for mail, calendar or contacts data may time out. Managing Teams, channels, membership and apps, and sending activity notifications through Graph may also fail.
- Universal Print: print jobs and admin features may fail.
- Windows 365: users may be unable to connect to Cloud PCs if your tenant uses Microsoft Purview Customer Key for Windows 365.
As service returns, Outlook and other apps should reconnect on their own. You don't need to reinstall or reconfigure anything. Until email is back, use Teams chat or call people directly for anything urgent.
For live status, check Microsoft's service health page:
https://status.cloud.microsoft/
MPmail customers: keep email running with Message Continuity
If your domain uses MPmail and the Message Continuity service is enabled, your users can keep sending and receiving email while Microsoft 365 is down.
- Webmail: log in at https://webmailer.hornetsecurity.com/ with your email address and MPmail password.
- Mobile devices and other mail apps can connect using IMAP or POP. Settings are in the guide below.
- When Microsoft 365 recovers, email received during the outage is delivered to your normal mailbox. Emails deleted in continuity webmail are not delivered.
If Message Continuity isn't enabled yet, you can turn it on now in the MPmail portal (Management > Select Domain > Email > Continuity Service) and activate your users. It takes about 30 minutes to start and only covers email sent or received after it's turned on. With no fix in sight yet, it's worth turning on now if you haven't already.
Setup guide:
https://support.manageprotect.com/en/support/solutions/articles/44001892697-provisioning-mpmail-message-continuity-service-included-in-ultimate-access-
IT administrators: Microsoft is tracking this under incident IDs EX1550543 and MO1550821 in the Microsoft 365 admin centre.
We'll post another update as Microsoft shares more information.
Nov 13, 2026 - 14:39 AEDT
Update - Latest update from Microsoft: Some regions are starting to come back online. Microsoft is adding infrastructure capacity to handle the returning traffic and is monitoring the changes so it can improve service in all affected regions. Microsoft hasn't given a time for full recovery yet.
What's still working:
- Teams chat, messaging and online meetings are largely working.
- Files stored in SharePoint Online and OneDrive can still be opened.
What's affected:
- Email: Outlook (desktop, web and mobile) may not connect to mailboxes, and email delivery may be delayed.
- Teams: calendar and meeting scheduling may fail.
- Copilot: Copilot Chat may not load or respond, and may not be able to use your email, calendar or files.
- Defender for Office 365: Safe Links may not be able to check links in Outlook and Teams.
- Planner and To Do: may not load, or tasks may fail to save.
- Microsoft 365 apps: recently used files may not show.
- Microsoft 365 Education: Assignments, Reading Progress and Speaker Progress may be affected.
- Admin portals: some pages in the Microsoft 365 admin centre, Defender portal, Purview portal and Microsoft 365 Apps admin centre may not load. Intune is also affected.
- Purview: Data Loss Prevention, auto-labelling, Communication Compliance and data classification are affected.
- Power BI and Microsoft Fabric: exporting, updating or opening reports with sensitivity labels may fail. If your organisation's data protection policies allow it, removing the sensitivity label from the item lets you complete the task.
- Microsoft Graph: requests for mail, calendar or contacts data may time out.
- Universal Print: print jobs and admin features may fail.
- Windows 365: users may be unable to connect to Cloud PCs if your tenant uses Microsoft Purview Customer Key for Windows 365.
As service returns, Outlook and other apps should reconnect on their own. You don't need to reinstall or reconfigure anything. Until email is back, use Teams chat or call people directly for anything urgent.
For live status, check Microsoft's service health page:
https://status.cloud.microsoft/
MPmail customers: keep email running with Message Continuity
If your domain uses MPmail and the Message Continuity service is enabled, your users can keep sending and receiving email while Microsoft 365 is down.
- Webmail: log in at https://webmailer.hornetsecurity.com/ with your email address and MPmail password.
- Mobile devices and other mail apps can connect using IMAP or POP. Settings are in the guide below.
- When Microsoft 365 recovers, email received during the outage is delivered to your normal mailbox. Emails deleted in continuity webmail are not delivered.
If Message Continuity isn't enabled yet, you can turn it on now in the MPmail portal (Management > Select Domain > Email > Continuity Service) and activate your users. It takes about 30 minutes to start and only covers email sent or received after it's turned on.
Setup guide:
https://support.manageprotect.com/en/support/solutions/articles/44001892697-provisioning-mpmail-message-continuity-service-included-in-ultimate-access-
IT administrators: Microsoft is tracking this under incident IDs EX1550543 and MO1550821 in the Microsoft 365 admin centre.
We'll post another update as Microsoft shares more information.
Nov 13, 2026 - 13:32 AEDT
What's still working:
- Teams chat, messaging and online meetings are largely working.
- Files stored in SharePoint Online and OneDrive can still be opened.
What's affected:
- Email: Outlook (desktop, web and mobile) may not connect to mailboxes, and email delivery may be delayed.
- Teams: calendar and meeting scheduling may fail.
- Copilot: Copilot Chat may not load or respond, and may not be able to use your email, calendar or files.
- Defender for Office 365: Safe Links may not be able to check links in Outlook and Teams.
- Planner and To Do: may not load, or tasks may fail to save.
- Microsoft 365 apps: recently used files may not show.
- Microsoft 365 Education: Assignments, Reading Progress and Speaker Progress may be affected.
- Admin portals: some pages in the Microsoft 365 admin centre, Defender portal, Purview portal and Microsoft 365 Apps admin centre may not load. Intune is also affected.
- Purview: Data Loss Prevention, auto-labelling, Communication Compliance and data classification are affected.
- Power BI and Microsoft Fabric: exporting, updating or opening reports with sensitivity labels may fail. If your organisation's data protection policies allow it, removing the sensitivity label from the item lets you complete the task.
- Microsoft Graph: requests for mail, calendar or contacts data may time out.
- Universal Print: print jobs and admin features may fail.
- Windows 365: users may be unable to connect to Cloud PCs if your tenant uses Microsoft Purview Customer Key for Windows 365.
As service returns, Outlook and other apps should reconnect on their own. You don't need to reinstall or reconfigure anything. Until email is back, use Teams chat or call people directly for anything urgent.
For live status, check Microsoft's service health page:
https://status.cloud.microsoft/
MPmail customers: keep email running with Message Continuity
If your domain uses MPmail and the Message Continuity service is enabled, your users can keep sending and receiving email while Microsoft 365 is down.
- Webmail: log in at https://webmailer.hornetsecurity.com/ with your email address and MPmail password.
- Mobile devices and other mail apps can connect using IMAP or POP. Settings are in the guide below.
- When Microsoft 365 recovers, email received during the outage is delivered to your normal mailbox. Emails deleted in continuity webmail are not delivered.
If Message Continuity isn't enabled yet, you can turn it on now in the MPmail portal (Management > Select Domain > Email > Continuity Service) and activate your users. It takes about 30 minutes to start and only covers email sent or received after it's turned on.
Setup guide:
https://support.manageprotect.com/en/support/solutions/articles/44001892697-provisioning-mpmail-message-continuity-service-included-in-ultimate-access-
IT administrators: Microsoft is tracking this under incident IDs EX1550543 and MO1550821 in the Microsoft 365 admin centre.
We'll post another update as Microsoft shares more information.
Nov 13, 2026 - 13:32 AEDT
Update - Update from Microsoft (11:56 am AEDT): Microsoft has narrowed down what is affected. The outage is mainly with Exchange Online (email, calendar and contacts). Other Microsoft 365 services are only affected where they rely on Exchange Online, and their other features keep working. Microsoft is still working to fix the underlying server problem. Its next update is due by 12:30 pm AEDT.
What's still working:
- Teams chat, messaging and online meetings are largely working.
- Files stored in SharePoint Online and OneDrive can still be opened.
What's affected:
- Email: Outlook (desktop, web and mobile) may not connect to mailboxes, and email delivery may be delayed.
- Teams: calendar and meeting scheduling may fail.
- Copilot: Copilot Chat may not load or respond, and may not be able to use your email, calendar or files.
- Defender for Office 365: Safe Links may not be able to check links in Outlook and Teams.
- Planner and To Do: may not load, or tasks may fail to save.
- Microsoft 365 apps: recently used files may not show.
- Microsoft 365 Education: Assignments, Reading Progress and Speaker Progress may be affected.
- Admin portals: some pages in the Microsoft 365 admin centre, Defender portal, Purview portal and Microsoft 365 Apps admin centre may not load. Intune is also affected.
- Purview: Data Loss Prevention, auto-labelling, Communication Compliance and data classification are affected.
- Power BI and Microsoft Fabric: exporting or updating reports with sensitivity labels may fail.
- Microsoft Graph: requests for mail, calendar or contacts data may time out.
- Universal Print: print jobs and admin features may fail.
- Windows 365: users may be unable to connect to Cloud PCs if your tenant uses Microsoft Purview Customer Key for Windows 365.
Until email is back, use Teams chat or call people directly for anything urgent.
For live status, check Microsoft's service health page:
https://status.cloud.microsoft/
MPmail customers: keep email running with Message Continuity
If your domain uses MPmail and the Message Continuity service is enabled, your users can keep sending and receiving email while Microsoft 365 is down.
- Webmail: log in at https://webmailer.hornetsecurity.com/ with your email address and MPmail password.
- Mobile devices and other mail apps can connect using IMAP or POP. Settings are in the guide below.
- When Microsoft 365 recovers, email received during the outage is delivered to your normal mailbox. Emails deleted in continuity webmail are not delivered.
If Message Continuity isn't enabled yet, you can turn it on now in the MPmail portal (Management > Select Domain > Email > Continuity Service) and activate your users. It takes about 30 minutes to start and only covers email sent or received after it's turned on. With no fix confirmed yet, it's worth turning on now if you haven't already.
Setup guide:
https://support.manageprotect.com/en/support/solutions/articles/44001892697-provisioning-mpmail-message-continuity-service-included-in-ultimate-access-
IT administrators: Microsoft is tracking this under incident IDs EX1550543 and MO1550821 in the Microsoft 365 admin centre. Microsoft Graph integrations that read mail, calendar or contacts may time out.
We'll post another update after Microsoft's next update.
Nov 13, 2026 - 12:05 AEDT
What's still working:
- Teams chat, messaging and online meetings are largely working.
- Files stored in SharePoint Online and OneDrive can still be opened.
What's affected:
- Email: Outlook (desktop, web and mobile) may not connect to mailboxes, and email delivery may be delayed.
- Teams: calendar and meeting scheduling may fail.
- Copilot: Copilot Chat may not load or respond, and may not be able to use your email, calendar or files.
- Defender for Office 365: Safe Links may not be able to check links in Outlook and Teams.
- Planner and To Do: may not load, or tasks may fail to save.
- Microsoft 365 apps: recently used files may not show.
- Microsoft 365 Education: Assignments, Reading Progress and Speaker Progress may be affected.
- Admin portals: some pages in the Microsoft 365 admin centre, Defender portal, Purview portal and Microsoft 365 Apps admin centre may not load. Intune is also affected.
- Purview: Data Loss Prevention, auto-labelling, Communication Compliance and data classification are affected.
- Power BI and Microsoft Fabric: exporting or updating reports with sensitivity labels may fail.
- Microsoft Graph: requests for mail, calendar or contacts data may time out.
- Universal Print: print jobs and admin features may fail.
- Windows 365: users may be unable to connect to Cloud PCs if your tenant uses Microsoft Purview Customer Key for Windows 365.
Until email is back, use Teams chat or call people directly for anything urgent.
For live status, check Microsoft's service health page:
https://status.cloud.microsoft/
MPmail customers: keep email running with Message Continuity
If your domain uses MPmail and the Message Continuity service is enabled, your users can keep sending and receiving email while Microsoft 365 is down.
- Webmail: log in at https://webmailer.hornetsecurity.com/ with your email address and MPmail password.
- Mobile devices and other mail apps can connect using IMAP or POP. Settings are in the guide below.
- When Microsoft 365 recovers, email received during the outage is delivered to your normal mailbox. Emails deleted in continuity webmail are not delivered.
If Message Continuity isn't enabled yet, you can turn it on now in the MPmail portal (Management > Select Domain > Email > Continuity Service) and activate your users. It takes about 30 minutes to start and only covers email sent or received after it's turned on. With no fix confirmed yet, it's worth turning on now if you haven't already.
Setup guide:
https://support.manageprotect.com/en/support/solutions/articles/44001892697-provisioning-mpmail-message-continuity-service-included-in-ultimate-access-
IT administrators: Microsoft is tracking this under incident IDs EX1550543 and MO1550821 in the Microsoft 365 admin centre. Microsoft Graph integrations that read mail, calendar or contacts may time out.
We'll post another update after Microsoft's next update.
Nov 13, 2026 - 12:05 AEDT
Update - Update from Microsoft (11:08 am AEDT): The servers Microsoft returned to service earlier are healthy at first but can stop responding again once they start receiving traffic. This means recovery is slower than expected. Microsoft's engineers are analysing diagnostic data to find out what's causing this.
Microsoft is also limiting which types of traffic can reach the affected servers in some locations, to find out whether a particular type of request is causing the problem and to restore service step by step. In parallel, it is rebuilding some servers with an earlier software configuration and will roll this out more widely if it works.
Microsoft's next update is due by 12:30 pm AEDT.
Services that may be affected:
- Exchange Online (Outlook email)
- Microsoft Teams
- SharePoint Online
- Microsoft 365 Copilot
- Microsoft Planner and Microsoft To Do
- Microsoft Intune
- Microsoft Defender XDR and Defender for Office 365
- Microsoft Purview, including Data Loss Prevention, auto-labelling and data classification
- Power BI: exporting reports with sensitivity labels to PDF may fail
- Microsoft 365 Apps admin centre: Cloud Update, Cloud Policy and Inventory
- Universal Print: print jobs and admin features may fail
- Windows 365: users may be unable to connect to Cloud PCs if your tenant uses Microsoft Purview Customer Key for Windows 365
For live status, check Microsoft's service health page:
https://status.cloud.microsoft/
MPmail customers: keep email running with Message Continuity
If your domain uses MPmail and the Message Continuity service is enabled, your users can keep sending and receiving email while Microsoft 365 is down.
- Webmail: log in at https://webmailer.hornetsecurity.com/ with your email address and MPmail password.
- Mobile devices and other mail apps can connect using IMAP or POP. Settings are in the guide below.
- When Microsoft 365 recovers, email received during the outage is delivered to your normal mailbox. Emails deleted in continuity webmail are not delivered.
If Message Continuity isn't enabled yet, you can turn it on now in the MPmail portal (Management > Select Domain > Email > Continuity Service) and activate your users. It takes about 30 minutes to start and only covers email sent or received after it's turned on. With no fix confirmed yet, it's worth turning on now if you haven't already.
Setup guide:
https://support.manageprotect.com/en/support/solutions/articles/44001892697-provisioning-mpmail-message-continuity-service-included-in-ultimate-access-
IT administrators: Microsoft is tracking this under incident IDs EX1550543 and MO1550821 in the Microsoft 365 admin centre.
We'll post another update after Microsoft's next update.
Nov 13, 2026 - 11:37 AEDT
Microsoft is also limiting which types of traffic can reach the affected servers in some locations, to find out whether a particular type of request is causing the problem and to restore service step by step. In parallel, it is rebuilding some servers with an earlier software configuration and will roll this out more widely if it works.
Microsoft's next update is due by 12:30 pm AEDT.
Services that may be affected:
- Exchange Online (Outlook email)
- Microsoft Teams
- SharePoint Online
- Microsoft 365 Copilot
- Microsoft Planner and Microsoft To Do
- Microsoft Intune
- Microsoft Defender XDR and Defender for Office 365
- Microsoft Purview, including Data Loss Prevention, auto-labelling and data classification
- Power BI: exporting reports with sensitivity labels to PDF may fail
- Microsoft 365 Apps admin centre: Cloud Update, Cloud Policy and Inventory
- Universal Print: print jobs and admin features may fail
- Windows 365: users may be unable to connect to Cloud PCs if your tenant uses Microsoft Purview Customer Key for Windows 365
For live status, check Microsoft's service health page:
https://status.cloud.microsoft/
MPmail customers: keep email running with Message Continuity
If your domain uses MPmail and the Message Continuity service is enabled, your users can keep sending and receiving email while Microsoft 365 is down.
- Webmail: log in at https://webmailer.hornetsecurity.com/ with your email address and MPmail password.
- Mobile devices and other mail apps can connect using IMAP or POP. Settings are in the guide below.
- When Microsoft 365 recovers, email received during the outage is delivered to your normal mailbox. Emails deleted in continuity webmail are not delivered.
If Message Continuity isn't enabled yet, you can turn it on now in the MPmail portal (Management > Select Domain > Email > Continuity Service) and activate your users. It takes about 30 minutes to start and only covers email sent or received after it's turned on. With no fix confirmed yet, it's worth turning on now if you haven't already.
Setup guide:
https://support.manageprotect.com/en/support/solutions/articles/44001892697-provisioning-mpmail-message-continuity-service-included-in-ultimate-access-
IT administrators: Microsoft is tracking this under incident IDs EX1550543 and MO1550821 in the Microsoft 365 admin centre.
We'll post another update after Microsoft's next update.
Nov 13, 2026 - 11:37 AEDT
Update - Update from Microsoft (10:06 am AEDT): Microsoft has started returning some of the affected servers to service and says they are stable so far. It has also moved traffic to alternative pathways where it can and is seeing limited recovery in some regions. Microsoft is now speeding up recovery of the remaining servers and reducing load on the affected infrastructure, starting in one location and expanding if that works.
As capacity comes back, recovery will be gradual. Apps may reconnect on their own over time, so you don't need to reinstall or reconfigure anything.
Services that may be affected:
- Exchange Online (Outlook email)
- Microsoft Teams
- SharePoint Online
- Microsoft 365 Copilot
- Microsoft Planner and Microsoft To Do
- Microsoft Intune
- Microsoft Defender XDR and Defender for Office 365
- Microsoft Purview, including Data Loss Prevention, auto-labelling and data classification
- Power BI: exporting reports with sensitivity labels to PDF may fail
- Microsoft 365 Apps admin centre: Cloud Update, Cloud Policy and Inventory
- Universal Print: print jobs and admin features may fail
For live status, check Microsoft's service health page:
https://status.cloud.microsoft/
MPmail customers: keep email running with Message Continuity
If your domain uses MPmail and the Message Continuity service is enabled, your users can keep sending and receiving email while Microsoft 365 is down.
- Webmail: log in at https://webmailer.hornetsecurity.com/ with your email address and MPmail password.
- Mobile devices and other mail apps can connect using IMAP or POP. Settings are in the guide below.
- When Microsoft 365 recovers, email received during the outage is delivered to your normal mailbox. Emails deleted in continuity webmail are not delivered.
If Message Continuity isn't enabled yet, you can turn it on now in the MPmail portal (Management > Select Domain > Email > Continuity Service) and activate your users. It takes about 30 minutes to start and only covers email sent or received after it's turned on.
Setup guide:
https://support.manageprotect.com/en/support/solutions/articles/44001892697-provisioning-mpmail-message-continuity-service-included-in-ultimate-access-
IT administrators: Microsoft is tracking this under incident IDs EX1550543 and MO1550821 in the Microsoft 365 admin centre.
We'll post another update as Microsoft shares more information.
Nov 13, 2026 - 10:34 AEDT
As capacity comes back, recovery will be gradual. Apps may reconnect on their own over time, so you don't need to reinstall or reconfigure anything.
Services that may be affected:
- Exchange Online (Outlook email)
- Microsoft Teams
- SharePoint Online
- Microsoft 365 Copilot
- Microsoft Planner and Microsoft To Do
- Microsoft Intune
- Microsoft Defender XDR and Defender for Office 365
- Microsoft Purview, including Data Loss Prevention, auto-labelling and data classification
- Power BI: exporting reports with sensitivity labels to PDF may fail
- Microsoft 365 Apps admin centre: Cloud Update, Cloud Policy and Inventory
- Universal Print: print jobs and admin features may fail
For live status, check Microsoft's service health page:
https://status.cloud.microsoft/
MPmail customers: keep email running with Message Continuity
If your domain uses MPmail and the Message Continuity service is enabled, your users can keep sending and receiving email while Microsoft 365 is down.
- Webmail: log in at https://webmailer.hornetsecurity.com/ with your email address and MPmail password.
- Mobile devices and other mail apps can connect using IMAP or POP. Settings are in the guide below.
- When Microsoft 365 recovers, email received during the outage is delivered to your normal mailbox. Emails deleted in continuity webmail are not delivered.
If Message Continuity isn't enabled yet, you can turn it on now in the MPmail portal (Management > Select Domain > Email > Continuity Service) and activate your users. It takes about 30 minutes to start and only covers email sent or received after it's turned on.
Setup guide:
https://support.manageprotect.com/en/support/solutions/articles/44001892697-provisioning-mpmail-message-continuity-service-included-in-ultimate-access-
IT administrators: Microsoft is tracking this under incident IDs EX1550543 and MO1550821 in the Microsoft 365 admin centre.
We'll post another update as Microsoft shares more information.
Nov 13, 2026 - 10:34 AEDT
Identified - Microsoft is experiencing a global outage affecting Microsoft 365. Many users cannot send or receive email in Outlook, and some are seeing problems with Teams, OneDrive, Copilot and the Microsoft 365 admin centre. The issue began at about 4:00 am AEDT on Friday 13/11/2026.
This is a problem on Microsoft's side. Your devices, passwords and accounts are not the cause.
Microsoft says a number of its servers became unexpectedly unavailable, which overloaded the remaining infrastructure. It has paused deployments, is moving traffic away from the affected servers, and is restarting them to restore service.
For the latest status, please check Microsoft's service health page:
https://status.cloud.microsoft/
In the meantime:
- Please don't reset your password or reinstall Office. Neither will fix the problem.
- Avoid resending the same email repeatedly. Messages may be delayed and arrive once service recovers.
- For anything urgent, call or text the person directly.
IT administrators: Microsoft is tracking this in the Microsoft 365 admin centre under incident IDs EX1550543 and MO1550821.
We'll post another update as Microsoft shares more information.
Nov 13, 2026 - 09:02 AEDT
This is a problem on Microsoft's side. Your devices, passwords and accounts are not the cause.
Microsoft says a number of its servers became unexpectedly unavailable, which overloaded the remaining infrastructure. It has paused deployments, is moving traffic away from the affected servers, and is restarting them to restore service.
For the latest status, please check Microsoft's service health page:
https://status.cloud.microsoft/
In the meantime:
- Please don't reset your password or reinstall Office. Neither will fix the problem.
- Avoid resending the same email repeatedly. Messages may be delayed and arrive once service recovers.
- For anything urgent, call or text the person directly.
IT administrators: Microsoft is tracking this in the Microsoft 365 admin centre under incident IDs EX1550543 and MO1550821.
We'll post another update as Microsoft shares more information.
Nov 13, 2026 - 09:02 AEDT
Microsoft 365 licences incorrectly labelled “(Non-Profit Pricing)” in the Microsoft 365 admin centre
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Identified - We’re aware that some commercial Microsoft 365 licences now appear with “(Non-Profit Pricing)” after the product name on the Billing > Licences page in the Microsoft 365 admin centre. This has mostly affected Microsoft 365 Business Standard.
Microsoft has confirmed this is a known issue affecting partners and customers across the APAC region, and is working on a fix. No resolution timeframe is available yet.
What this means for you and your customers
Affected subscriptions remain standard commercial subscriptions.
Billing is not affected. Your Manage Protect invoices and the subscriptions shown in Converge are correct and unchanged.
What you need to do
No action is needed. Please don’t cancel, convert or repurchase subscriptions because of this label, as that could cause unintended charges or service changes. If you see anything beyond the label (missing licences, changed pricing or service problems), please contact our support team.
We’ll update this page when Microsoft confirms a fix
Nov 11, 2026 - 12:05 AEDT
Microsoft has confirmed this is a known issue affecting partners and customers across the APAC region, and is working on a fix. No resolution timeframe is available yet.
What this means for you and your customers
Affected subscriptions remain standard commercial subscriptions.
Billing is not affected. Your Manage Protect invoices and the subscriptions shown in Converge are correct and unchanged.
What you need to do
No action is needed. Please don’t cancel, convert or repurchase subscriptions because of this label, as that could cause unintended charges or service changes. If you see anything beyond the label (missing licences, changed pricing or service problems), please contact our support team.
We’ll update this page when Microsoft confirms a fix
Nov 11, 2026 - 12:05 AEDT
MPmail
Operational
MPexchange
Operational
Datto / Autotask Workplace
Operational
MParchive
Operational
MPaware
Operational
MPAV
Operational
MPweb
Operational
Dropsuite
Operational
CloudAlly
Operational
Microsoft 365
Major Outage
Service Desk & Support Systems
Operational
Service & Feature updates
Operational
Converge
Operational
Guardz
Operational
Octiga
Operational
Invoicing and Billing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.