Microsoft 365 licences incorrectly labelled “(Non-Profit Pricing)” in the Microsoft 365 admin centre
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Identified - We’re aware that some commercial Microsoft 365 licences now appear with “(Non-Profit Pricing)” after the product name on the Billing > Licences page in the Microsoft 365 admin centre. This has mostly affected Microsoft 365 Business Standard.
Microsoft has confirmed this is a known issue affecting partners and customers across the APAC region, and is working on a fix. No resolution timeframe is available yet.
What this means for you and your customers
Affected subscriptions remain standard commercial subscriptions.
Billing is not affected. Your Manage Protect invoices and the subscriptions shown in Converge are correct and unchanged.
What you need to do
No action is needed. Please don’t cancel, convert or repurchase subscriptions because of this label, as that could cause unintended charges or service changes. If you see anything beyond the label (missing licences, changed pricing or service problems), please contact our support team.
We’ll update this page when Microsoft confirms a fix
Nov 11, 2026 - 12:05 AEDT
Microsoft has confirmed this is a known issue affecting partners and customers across the APAC region, and is working on a fix. No resolution timeframe is available yet.
What this means for you and your customers
Affected subscriptions remain standard commercial subscriptions.
Billing is not affected. Your Manage Protect invoices and the subscriptions shown in Converge are correct and unchanged.
What you need to do
No action is needed. Please don’t cancel, convert or repurchase subscriptions because of this label, as that could cause unintended charges or service changes. If you see anything beyond the label (missing licences, changed pricing or service problems), please contact our support team.
We’ll update this page when Microsoft confirms a fix
Nov 11, 2026 - 12:05 AEDT
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