May 17, 10:40 AEST
The access to your email has now been restored and all inbound emails have been delivered successfully to the mailboxes. We apologise for the disruption that this incident may have caused.
Please note that no loss of data occurred and that your email account is restored with all incoming emails fully queued in your inbox.
We made the difficult decision to take a subset of email accounts offline yesterday when our security team alerted us of unusual activity on one of our domains. While cybercriminals continuously advance their hacking techniques, we are also committed to protecting the security and data of our customers.
Later today we will follow-up with further details about the incident, the decisions made, and the precautions taken.
If you are still not able to access your email account, please contact firstname.lastname@example.org
1300 657 500
May 17, 08:12 AEST
Our security experts have made further progress to bring your domain safely back online. We still do not have a firm ETA as to when connectivity will be restored, but again, good progress has been made. We apologize for the disruption, and want to remind you that all emails will remain in the queue and will be delivered once the domain has been restored.
May 16, 11:46 AEST
We continue to make progress in restoring connectivity to the domain. At this time, we still do not have a definitive ETA as to when connectivity will be restored. We are stepping through the process as quickly as possible while continuing to prioritize the safety of the service. We will continue to provide regular updates.
May 16, 08:08 AEST
Exchange, Skype for Business and other services tied to MPexchange on exch080 (US server) are affected.
Users receive an error "Site cannot be reached" when trying to connect to their mailboxes. Users are also unable to access Skype for Business and other services. Administrators cannot manage their account services through Control Panels. We still do not have a firm ETA as to when connectivity will be restored. We apologize for the disruption.
May 16, 07:24 AEST
Exchange, Skype for Business, Email Archiving, and other services are temporarily unavailable for users located on EXCH080 domain. Administrators cannot manage account services through Control Panels. All inbound emails are queued and will be delivered once services are restored.
May 15, 19:21 AEST
We are currently investigating issues with the EXCH080 exchange server including login failures. This outtage affects only US hosted exchange accounts.
May 15, 16:23 AEST