Monitoring - Our Operations team has identified the network connectivity issues and has implemented the necessary changes to mitigate the impact.
All users should now be able to access their mailboxes normally via both OWA and Outlook clients.
If you are still having issues please contact support@manageprotect.com - 1300 657 500
Sep 14, 2026 - 17:24 AEST
All users should now be able to access their mailboxes normally via both OWA and Outlook clients.
If you are still having issues please contact support@manageprotect.com - 1300 657 500
Sep 14, 2026 - 17:24 AEST
Identified - Our upstream service provider has confirmed that the issue affecting MPexchange appears to be network-related.
Their Network Engineering team is actively investigating the issue and working to restore normal service.
At this stage, we do not have an estimated resolution time. We are continuing to monitor the situation closely and will provide further updates as they become available.
Sep 14, 2026 - 14:14 AEST
Their Network Engineering team is actively investigating the issue and working to restore normal service.
At this stage, we do not have an estimated resolution time. We are continuing to monitor the situation closely and will provide further updates as they become available.
Sep 14, 2026 - 14:14 AEST
Investigating - Some users may experience:
Outlook failing or taking an extended period to load mailbox data.
Outlook displaying “Trying to retrieve data from the Microsoft Exchange server” or temporary mailbox messages.
MPexchange Webmail failing to load mailbox data or responding slowly.
Certificate trust warnings relating to GeoTrust certificates.
The issue appears to be affecting connectivity to MPexchange services. We are investigating, and we are working to determine the cause and restore normal service.
Sep 14, 2026 - 11:54 AEST
Outlook failing or taking an extended period to load mailbox data.
Outlook displaying “Trying to retrieve data from the Microsoft Exchange server” or temporary mailbox messages.
MPexchange Webmail failing to load mailbox data or responding slowly.
Certificate trust warnings relating to GeoTrust certificates.
The issue appears to be affecting connectivity to MPexchange services. We are investigating, and we are working to determine the cause and restore normal service.
Sep 14, 2026 - 11:54 AEST
MPmail
Operational
MPexchange
Operational
Datto / Autotask Workplace
Operational
MParchive
Operational
MPaware
Operational
MPAV
Operational
MPweb
Operational
Dropsuite
Operational
CloudAlly
Operational
Microsoft 365
Operational
Service Desk & Support Systems
Operational
Service & Feature updates
Operational
Converge
Operational
Guardz
Operational
Octiga
Operational
Invoicing and Billing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.