Mail Client & Webmail Connectivity Issues

Incident Report for Manage Protect Pty Ltd

Monitoring

Our Operations team has identified the network connectivity issues and has implemented the necessary changes to mitigate the impact.

All users should now be able to access their mailboxes normally via both OWA and Outlook clients.

If you are still having issues please contact support@manageprotect.com - 1300 657 500

Posted Sep 14, 2026 - 17:24 AEST

Identified

Our upstream service provider has confirmed that the issue affecting MPexchange appears to be network-related.

Their Network Engineering team is actively investigating the issue and working to restore normal service.

At this stage, we do not have an estimated resolution time. We are continuing to monitor the situation closely and will provide further updates as they become available.

Posted Sep 14, 2026 - 14:14 AEST

Investigating

Some users may experience:

Outlook failing or taking an extended period to load mailbox data.
Outlook displaying “Trying to retrieve data from the Microsoft Exchange server” or temporary mailbox messages.
MPexchange Webmail failing to load mailbox data or responding slowly.
Certificate trust warnings relating to GeoTrust certificates.

The issue appears to be affecting connectivity to MPexchange services. We are investigating, and we are working to determine the cause and restore normal service.

Posted Sep 14, 2026 - 11:54 AEST

This incident affects: MPexchange.