MPexchange network issues

Incident Report for Manage Protect Pty Ltd

Resolved

This incident has been resolved.
Posted Oct 23, 2026 - 16:36 AEDT

Monitoring

Our upstream service provider has implemented a fix to address the issues introduced following the recent PHP security updates.

Services have been restored, and we are now monitoring the platform to ensure continued stability.

We will continue to monitor the situation and provide further updates if required.

We apologise for any inconvenience caused.
Posted Oct 23, 2026 - 11:02 AEDT

Identified

We have identified that the disruption was caused by a recent PHP update implemented by our upstream service provider to address newly discovered security vulnerabilities.

Unfortunately, the update introduced unexpected compatibility issues that have impacted some MPexchange services.

The development team is actively working to resolve these issues and restore normal service as quickly as possible.

We apologise for the inconvenience and will provide further updates as they become available.
Posted Oct 22, 2026 - 18:01 AEDT

Investigating

Network Issues being reported for MPexchange access - Web, Outlook and Mobile
Posted Oct 22, 2026 - 16:32 AEDT
This incident affected: MPexchange.