Datto Workplace Agent Not Connecting

Incident Report for Manage Protect Pty Ltd

Resolved

We are pleased to inform you that the recent service incident experienced by our Datto Workplace and Datto File Protection partners where Users of Datto Workplace and Datto File Protection in the AU5 region experienced a brief, transient network disruption, which has since self‑resolved.

The Datto Engineers are working to identify the root cause and mitigate an future incidents.
Posted Mar 20, 2026 - 08:56 AEDT

Investigating

We are currently investigating a potential issue with the Datto Workplace desktop agent being unable to connect.
We are working with the Datto Engineers to investigate this

The web portal appears to still be operational at this time.
Posted Mar 19, 2026 - 16:52 AEDT
This incident affected: Datto / Autotask Workplace.
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